1. Introduction

Welcome to StreamFlowX ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our live streaming platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Profile information (profile picture, bio)
• Payment information (processed securely through third-party payment processors)
• Organization details for business accounts

2.2 Streaming Content

When you use our platform to stream content, we collect:

• Stream metadata (titles, descriptions, thumbnails)
• Stream analytics (viewer counts, engagement metrics)
• Destination platform credentials (encrypted)
• Recording and VOD data

2.3 Automatically Collected Information

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (error logs, API usage)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our live streaming services
• To manage your account and authenticate users
• To process payments and manage subscriptions
• To connect and stream to third-party platforms (YouTube, Facebook, etc.)
• To analyze usage and improve our services
• To communicate with you about updates, features, and support
• To detect and prevent fraud and security threats
• To comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Third-Party Platforms: When you connect streaming destinations (YouTube, Facebook, LinkedIn, etc.), we share necessary authentication data with those platforms
• Service Providers: We use third-party services for payment processing, cloud storage, analytics, and infrastructure
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: We may share information for other purposes with your explicit consent

5. Data Security

We implement industry-standard security measures to protect your information:

• AES-256 encryption for sensitive data at rest
• TLS/SSL encryption for data in transit
• Secure OAuth 2.0 authentication flows
• Regular security audits and monitoring
• Access controls and role-based permissions

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain legitimate business interests

Stream recordings and analytics data may be retained according to your subscription plan. You can delete your data at any time through your account settings.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Revoke Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@streamflowx.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage and improve our services
• Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

9. Third-Party Services

Our platform integrates with third-party services including:

• YouTube (Google)
• Facebook
• LinkedIn
• Twitch
• TikTok
• Payment processors (Stripe, PayPal, M-Pesa)

These services have their own privacy policies. We are not responsible for their privacy practices.

10. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@streamflowx.com
• Support: support@streamflowx.com
• Website: https://streamflowx.com